Thank you for shopping with laptopghar.com. We want to ensure that you have a hassle-free experience, and thus, we have a 10-day return and replacement policy from the date you receive your laptop. Please note the following points regarding our return and refund policies:
- Defective, Wrong, Dead, or Damaged Products: If you receive a laptop with software/functional issues, a wrong model, a non-working product, or physical damage, kindly notify us within 24 hours of receiving the product. To report the issue, please provide images or videos of the product and its packaging via email. We advise all customers to create an unboxing video upon receiving their orders to facilitate a smoother resolution process.
- Return Process: We accept your return request when the goods are completely unused and accompanied by all the accessories received during delivery.
- Resolution Time: We promise a maximum resolution time of 10 working days for any issues or complaints.
- Refund Policy: If you discover a defect in any product, please contact the seller for information regarding the manufacturer’s or seller’s warranty. Upon receiving your return request, we will arrange a reverse pickup from your doorstep and issue a refund in the form of store credit to your registered account. The credit amount will exclude any shipping charges and handling fees borne by the customer or the company.
- Return Conditions: Buyers must return all accessories along with the product in its original condition. If the product is mismatched, the warranty seal is broken, or any physical part is altered, the seller reserves the right to reject the return request.
- Contact Us: For any concerns, you can contact us through email at support@laptopghar.com or call our customer care executive at +91 93110 93112. Please provide your Registered Mobile Number or Tracking Number to help us verify your order and identity.
- Jurisdiction: The jurisdiction for any consumer complaint is Chennai.
We always aim to provide excellent customer service and resolve any issues promptly. If you have any queries or need assistance, please feel free to reach out to us. Our customer service representatives are empowered to make fair and reasonable decisions to resolve your concerns effectively.
Thank you for choosing laptopghar.com, and we look forward to serving you again in the future.